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How will we continue to provide our services during Covid-19 measures?

Posted by Dolf Broekaart on Mar 19, 2020 1:46:15 PM

Coronavirus Covid-19 meshed with Abaqus

These days, unfortunately the whole world is facing the dramatic effects of the current Corona/Covid-19 pandemic. Like any other global business currently, this is also affecting our local business and how we interact with our customers and software users. Our company has taken the following measures following the advice of our National RIVM institute.

Translated to our business, this means the following:

  • Office > We are working from home as much as possible.
  • Communication > Our telephone systems were already set-up flexibly, so you can still reach us over our regular phone number, despite working from home:
    • +3185-0498165 - General Number
    • +3185-0498166 - Support Number
  • Training > Our Classroom Trainings are migrated to online training untill further notice and we use GotoWebinar Software / Skype
  • Support > Our support still continues as normal, and should give any different experience to oour customers. Please use the know methods to get support:
  • Consultancy > Our consultants still continue to perform the Simulation Consultancy assignments, working from their home locations, taking all necessary measures to continue data safety and Non-Disclosure Agreements using VPN connections. Communication about these projects will take place over previously sculpted communication methods. (phone, email, share screen sessions with Skype, etc)

In case our phone numbers are occupied, please leave us a voicemail, or send an email to: support@simuleon.com 

We are confident that we can continue to provide our qualitative support that you were used to in the past. We will miss our engaging and rewarding face to face meetings during workshops and training, but we hope to find the same or renewed type of engagements during our digital ways of contact in these difficult times.

If there are any questions from our Benelux customers, regarding the usage of Abaqus at home through VPN, please contact me directly dbroekaart@simuleon.com so I can inform you about the possibilities.

But most important of all, stay safe and take care of your relatives, employees and colleagues.

Topics: Abaqus, support, consultancy, training, Covid-19, corona virus

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Simuleon blog topics related to Finite Element Analysis like; Structural Analysis and CFD analysis performed with SIMULIA Abaqus FEA, XFlow CFD, Isight Simulation Automation, Tosca Topology Optimization and Fe-Safe accurate Fatigue.

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